Tech-savvy problem solver with 2+ years of customer support experience in eCommerce

SKILLS

Fast learner and high performer in a dynamic environment, social media management, account management, customer experience, public speaking, event planning

EXPERIENCE

Tommy John — New York, New York

Customer Support Associate (September 2017 - present)

    • Provide first-class customer support via email, live chat, phone and social media
    • Zendesk administrator, social media specialist, assistant fraud analyst in Shopify and Kount, review/net promoter score (NPS) outreach, help plan and implement new systems/processes/launches, advise call center representatives, lead for technical issues and tips/tricks, update macros and help center

Atrium Staffing — New York, New York

Customer Support at Tommy John (April 2017 - August 2017)

Customer Experience at Blue Apron (November 2016 - April 2017)

    • Email, live chat, and phone support for high-end direct-to-consumer customers - continued excellence for productivity and quality
    • Phone and email support with a focus on customer retention for the meal subscription service - commitment to high customer satisfaction, with excellent productivity and quality

Bethel University — McKenzie, Tennessee

Admissions/Enrollment Counselor (2013 - 2016)

Assistant to Development and University Events (2010 - 2013)

    • Recruited students - the first impression of the university for students, parents, and faculty
    • Developed online registration processes, an online campus visit request/process, and created/maintained collaborative Google Sheets for reporting
    • Assistant in planning and implementing events
    • Managed the university social media accounts

EDUCATION

Bachelor’s of Science, General Studies | Bethel University (TN), College of Arts and Sciences