SKILLS

Tech-savvy, fast learner and high performing in a dynamic environment, public speaking, event planning, social media management, account management, customer experience, GIF king

EXPERIENCE

Tommy John — New York, New York

Customer Support Associate (September 2017 - present)

    • Support customers via email, live chat, phone and social media
    • Special projects - assist with social media, stop fraudulent orders, product review/net promoter score outreach, update Zendesk macros, help implement new systems/processes/product launches, help advise call center representatives, lead for technical issues and tips/tricks

Atrium Staffing — New York, New York

Customer Support at Tommy John (April 2017 - August 2017)

Customer Experience at Blue Apron (November 2016 - April 2017)

    • Email, live chat, and phone support for high-end eCommerce customers - continued excellence for productivity and quality
    • Phone and email support with a focus on customer retention for the meal subscription service - commitment to high customer satisfaction, with excellent productivity and quality

Bethel University — McKenzie, Tennessee

Admissions/Enrollment Counselor (2013 - 2016)

Assistant to Development and University Events (2010 - 2013)

    • Recruited students - the first impression of the university for students, parents, and faculty
    • Developed online registration processes, an online campus visit request/process, and created/maintained collaborative Google Sheets for reporting
    • Assistant in planning and implementing events
    • Managed the university social media accounts

EDUCATION

Bachelor’s of Science, General Studies | Bethel University (TN), College of Arts and Sciences