SKILLS
Tech-savvy, fast learner and high performing in a dynamic environment, public speaking, event planning, social media management, account management, customer experience, GIF king
EXPERIENCE
Tommy John — New York, New York
Customer Support Associate (September 2017 - present)
- Support customers via email, live chat, phone and social media
- Special projects - assist with social media, stop fraudulent orders, product review/net promoter score outreach, update Zendesk macros, help implement new systems/processes/product launches, help advise call center representatives, lead for technical issues and tips/tricks
Atrium Staffing — New York, New York
Customer Support at Tommy John (April 2017 - August 2017)
Customer Experience at Blue Apron (November 2016 - April 2017)
- Email, live chat, and phone support for high-end eCommerce customers - continued excellence for productivity and quality
- Phone and email support with a focus on customer retention for the meal subscription service - commitment to high customer satisfaction, with excellent productivity and quality
Bethel University — McKenzie, Tennessee
Admissions/Enrollment Counselor (2013 - 2016)
Assistant to Development and University Events (2010 - 2013)
- Recruited students - the first impression of the university for students, parents, and faculty
- Developed online registration processes, an online campus visit request/process, and created/maintained collaborative Google Sheets for reporting
- Assistant in planning and implementing events
- Managed the university social media accounts
EDUCATION
Bachelor’s of Science, General Studies | Bethel University (TN), College of Arts and Sciences